Systems Integration Case Study

If you ask Alex Fleming why he uses Pointivity‘s Systems Integration services, he’ll tell you one reason; because when he calls, the answer from his IT experts is always “Yes.”

When Alex joined PRA, a San Diego-based destination management company, he had no way of knowing that the one company server, which hosted all of the organization’s files and e-mail would go down within days.

As the company’s new IT manager, Alex knew that number-one on his list was finding a knowledgeable support team he could trust.  After interviewing vendors and hiring a big-name company, he thought he was in the clear.  But not so, two years later, that company closed its networking department, leaving Alex in the lurch.

Alex revisited his search and called on Pointivity. He knew he needed a company with technological expertise who could offer support when issues went beyond his knowledge base.

Unlike other vendors, Pointivity took time to listen to his needs and learn about his company‘s culture before assigning an engineer for all of PRA’s support needs. 

“Our work flow is such that employees may need to access the network at any hour of the day,” said Alex. “Our uptime has significantly increased in the last few years, and Pointivity is a big part of that.”

And when things do break, as they do in the world of technology, Pointivity is there to help.

“We’ve had some odd situations at odd hours, and we know we can count on our engineer to be available to help us out.  Pointivity’s 24-hour number is a huge benefit,” says Alex.  “It’s a good feeling to know that if there is a problem at 8 or 9 p.m., we can call to get the solution in the works, or even resolved. “

 “And when we are on deadline or we know an issue is beyond our expertise, we know to call in the experts, which Pointivity truly is.”