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Complex Windows Hosting Case Study
Company
CRM Learning is privately owned provider of video-based training programs designed to improve interpersonal skills and overall organizational effectiveness. CRM Learning's purpose is to make organizations more productive by helping them improve employee, team and leader effectiveness.
Challenge
"With custom applications and hardware that was at times 'duct-taped' together", Deborah Scott, Director of Sales and Operations, says that their lone in-house IT staff person was overwhelmed, sometimes working 24/7, with the typical hardware failures and software glitches. These constant challenges consumed excessive budgetary dollars and left the company without time and resources to dedicate to the development of strategic vision or an implementation plan for continued maintenance and industry-demanded technological growth.
Without the ability to integrate new features for their custom applications, even small changes turned into monumental tasks for their IT staff person and the absence of an integrated IT solution left CRM Learning with increased periods of downtime, storage and security concerns, and an overall obsolete infrastructure. These factors led to lost sales and revenue generating opportunities.
"The system required too much time and money, and was problematic for our internal IT staff to manage,” explained Scott. “We didn’t have a substantial budget to support costly IT expenditures such as maintenance, infrastructure, software licenses, and additional staff." When they came to the realization that their lack of IT strategy coupled with an antiquated infrastructure was more than they could handle, they were thrilled to learn of the launch of Pointivity's Complex Windows Hosting Solution.
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Solution and Benefits
The services of Pointivity's Complex Windows Hosting Solution included performance monitoring tools, server and Windows licensing, managed hardware redundancy, operating system maintenance, and complete firewall monitoring. The seamless implementation of this solution was conducted without a large capital outlay- a crucial factor for CRM.
The benefits for CRM Learning include the latest in server technology, software licensing, state of the art data storage, monitoring and notification of performance issues, guaranteed uptime, 24/7 Help Desk, and senior level engineers. These cost of these benefits amounted to less than the salary of their one IT staff person.
Moving forward, CRM Learning carries the knowledge that they will never have to return to the days of "duct tape" hardware and undocumented and unsupported custom programming. "With the help of Pointivity’s expertise and Microsoft’s technology, we now have a much higher level of confidence that our staff and ultimately our clients will get exactly what they need. And that’s what will keep our business going strong.”