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Provisioning Tasks |
| - Automate Exchange mailbox configuration |
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| - Automate mobile devices (BlackBerry, ActiveSync) |
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| - Automate anti-virus and spam filtering (Postini) |
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| - Automate SharePoint configuration |
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| - Automate application setup/delivery (SaaS) |
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| Customer Service Tasks |
| - End-user control panel |
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| - Online support and integrated Knowledge Base |
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| - 24x7 self-service via online Control Panel |
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| Service Management Tasks |
| - Manage service plans |
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| - Create online reports |
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| - Online or direct billing |
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| - Establish detailed permissions and security |
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| - Track resource usage |
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| Marketing Tasks |
| - Create marketing and service announcements |
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| - Notify users and customers of new features |
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