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M1 Assist, the engine that drives Pointivity’s Managed Services program and helps you Manage IT Smarter™, automates
basic IT tasks, which helps reduce IT-support costs and improve company productivity. To begin the deployment process,
Pointivity installs M1 Assist on each server, desktop and network device. The installation does not impact the performance
of any of your systems.
Pointivity customizes M1 Assist for a number of services – including the monitoring of servers, PCs and devices – for problems
such as disk space and event-log errors. We also push-out anti-virus and patch updates, and we remotely fix monitored systems
from our network operation center (NOC).
The technology from M1 Assist allows Pointivity to monitor, track and provide reports on the status of your IT environment.
We also offer Service Level Agreements that allow us to proactively fix IT problems on-the-fly to prevent server downtime and loss
of employee productivity. M1 Assist also allows Pointivity to automate day-to-day IT tasks such as defragging, deleting temporary
Internet files, monitoring back-up systems, and administering many other IT functions.
Pointivity customizes Service Level Agreements to integrate with your existing IT department processes. We also offer an integrated help-desk
ticketing system that alerts users based on the severity of the problem. Alerts are delivered to almost any device by email, text message and
pager – or viewed online via our help-desk ticketing system. Custom workflows are managed and reported on by
the incident, by time-of-day or other parameters to make sure your servers, PCs and devices are always operational.
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An anti-virus and spyware license is included with each license!
View how desktop monitoring works
View how server monitoring works
View how desktop care process flow works
View a sample asset report
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