| Feature |
Benefit |
Desktops |
Servers |
| 24x7 Proactive Monitoring |
Identifies performance bottlenecks and developing problems |
X |
X |
| Anti-virus Licenses and Updates |
Ensures that anti-virus signatures are updated at regular intervals |
X |
X |
| Spyware Licenses and Updates |
Runs seamlessly and automatically in the background on a daily basis to prevent intrusions |
X |
X |
| Security Patches |
Installs the latest and most reliable versions of your security products |
X |
X |
| Service Packs for OS |
Provides software updates to ensure you run on the most recent versions of your OS products |
X |
X |
| Asset Tracking |
Provides comprehensive tracking of all software and hardware on each server |
X |
X |
| Temporary File Management |
Manages temporary file clean-up to keep systems running smoothly and efficiently |
X |
|
| Internet Debris Removal |
Cleans folders quickly that contain cookies, plug-ins, and cache files resulting from Internet use |
X |
|
| Disk Space and Event Log Monitoring |
Ensures warnings and signs of trouble are handled prior to developing into system issues |
|
X |
| File Server Back-up Monitoring |
Monitors performance to ensure daily jobs run; also monitors logs and investigates critical errors |
|
X |
| Network Diagram and Documentation |
Provides a diagram of your network; also maintains and shares updated network documentation |
X |
X |
| Client Portal |
Allows you to easily submit/track issues, review invoices, and analyze service trend reports |
X |
X |
| Technical Support Services |
Offers three tiers of support as part of the monthly fee to troubleshoot and correct issues identified by M1 Assist |
X |
X |
| Additional Device Monitoring |
Provides monitoring of additional devices such as printers, routers, switches and other network devices |
