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You are at: Home - For Our Clients - Get Help
Get Help
At Pointivity, we take care of IT for you. That means we are available, day and night, to answer your questions and take care of any issues you face.
There are several ways to reach our support team to get your questions answered:
E-mail
An e-mail to helpdesk@pointivity.com really is the fastest way to get your problem solved. Afraid your e-mail gets lost in the help desk vortex?
Not at Pointivity.
Each and every e-mail is automatically entered into our customer-focused service system, and managed by our lead Help Desk Supervisor.
Phone
Our Help Desk hours are 7:00 a.m. - 6:00 p.m. PST, Monday -Friday. Please call 858-777-6920 during normal business hours for assistance.
Emergency after-hours support is available by calling 858-777-6911 outside of normal business hours.
For Customer Service, please call 858-777-6910 from 8:00 a.m.-5:00 p.m., PST Monday-Friday
Live Remote Assistance
Click here for Live Remote Assistance. We will be able to access your desktop to help diagnose and solve your current concern.